Below you will find information on the opening hours of the venue box office, the payment methods we accept and the relevant bboking fees charged for payment by each method. In addition you will find detials of how to book concessionary tickets and for those who have specific seating requirements. There is also information on what to do if you have lost tickets and the venue queueing policy for on sales.

Opening Times 

The Box Office is open to personal callers at the Arena from Monday to Saturday between 9am and 6pm.

On the day of a concert on sale the box office usually opens at 9am, please check the specific show for exact details.

Box Office is open on Sundays only when an event is taking place, from midday until half an hour after the advertised start time of the event.

Always check with the Box Office on 0114 256 56 56 before you travel to ensure you have the most up to date opening time information.

The Box Office is located at Entrance C on the ground floor and has a purpose built low level counter.  A hearing assistance system is installed on box office counters marked with the international symbol of deafness or hard of hearing for customers with hearing difficulties.  There is ample parking outside the entrance, including disabled parking spaces.

You can also purchase tickets 24/7 from our website www.motorpointarenasheffield.co.uk.

Tickets can be purchased through the ticket hotline by calling 0114 256 56 56, usual opening hours are 9am until 9pm Monday to Saturday, Sunday opening hours will vary.

Each year throughout July and August the box office telephone lines will close at 6pm on Saturdays.

Specific opening times that apply to Bank Holiday, Easter and Christmas Holiday periods will have their own section within the booking information section of this web site. 

Payment Methods

Credit/Debit Card bookings through the ticket hotline or online for shows at the Motorpoint Arena Sheffield are subject to a 10% booking fee, with minimum charge of 50p a ticket.

Credit/Debit Card bookings made in person at the venue Box Office for Motorpoint Arena Sheffield shows are subject to a 5% booking fee.

Mastercard, Visa and Switch Cards are all accepted, we do not accept Electron.

If you receive an error code reading AVS error this is due to the fact that the address you have entered does not match that of your payment card. Please note that our ticketing system will only authorise debit / credit cards if the full name and address details match where the card is registered. Therefore we will need the full name and address of the card holder if this is not correct the card will decline and we will not be able to process a sale. This may result in your account being ‘tagged’ for that amount, this is not a charge and will be removed by your bank within 3 to 7 days.

No additional charges are made for cash payments made in person at the venue Box Office for Motorpoint Arena shows.

During an on sale the telephone lines will be very busy - when high volumes of calls are being experienced you may be held in a queue or receive and engaged tone - all phone lines will be open, please be patient or book online or in person at the venue.

From 1st June 2011 banks have withdrawn cheque guarantee cards. We will only accept cheque payment if the event you are purchasing tickets for is at least 28 days away. Tickets will be posted out to the cheque holder's address approximately 4 weeks after the booking has been processed. A fee of 5% will be charged for payment by cheque for all events held here at the Arena.   

Booking Fees

Booking fee's are in place to help cover the costs of running a box office service. As a City Sheffield has made a huge investment and commitment to providing a box office service to ensure we can sell our own tickets and not use other ticket agencies.

No booking fee is charged on cash payments made at the Motorpoint Arena Sheffield Box Office for events taking place at the Arena.

Credit/Debit Card bookings can be made on the ticket hotline, 0114 256 56 56 between 9am and 9pm Monday to Saturday and are subject to a 10% booking fee, with minimum charge of 50p a ticket.

Credit/Debit Card bookings made in person at the venue Box Office for Motorpoint Arena shows are subject to a 5% booking fee.

A fee of 10% will be charged for payment by cheque for all events held here at the Arena.

Tickets booked for any event not performing at the Motorpoint Arena are subject to a booking fee however the tickets are paid for. This fee is usually 10% of the ticket price, however please check the booking information section on the events page for the exact booking fee applicable for that event.

Please note that once the sale has been confirmed, there will be no refund or exchange available from this point, unless there is a cancellation of the event.

All tickets are sold subject to our Terms and Conditions.

Concessionary Tickets 

If you are purchasing concessionary tickets you may be asked to provide evidence that you are entitled to purchase tickets at the concessionary rate at both the time of booking and/or when your tickets are checked as you enter the venue - if you are unable to provide this evidence you will not be admitted into the venue and will be required to purchase tickets at full price. Please note that the age at which a child qualifies for concessionary rates varies from event to event, therefore please check the age limit on the specific events page before booking.

Disabled access  

Motorpoint Arena is a purpose built venue offering excellent facilities to disabled visitors, the number of seats available varies for each show so book early. The box office at the venue has a purpose built low level counter.

If you have any special requirements, please contact a Box Office Supervisor on 0114 256 55 93 or email us
[email protected].

 
Groups  

Come and see a show with a group of colleagues or friends and save money! For many of our shows, we are able to offer a saving as a group. To view the list of shows that we are currently taking group bookings for click here.

The Group Bookings Department can be contacted on 0114 256 0440 or by emailing [email protected]

 
Postal Applications  

Send your cheque, made payable to Live Nation (Music) UK (Ltd), to: Motorpoint Arena Sheffield Box Office, Broughton Lane, Sheffield S9 2DF. 

Please enclose a covering letter stating the show and date you wish to book for, giving alternatives where possible. All postal sales are subject to a booking fee (contact the box office for details). 

Tickets cannot be reserved and postal bookings sent in advance of a show on sale will only be processed with the best available tickets after the customers who have queued at the venue and on the telephones have been processed.

We will only accept cheque payment if the event you are purchasing tickets for is at least 28 days away. Tickets will be posted out to the cheque holder's address approximately 4 weeks after the booking has been processed. A fee of 5% will be charged for payment by cheque for all events held here at the Arena. 

 
Pre-paid ticket collection  

Tickets are usually available for collection 48 hours after your booking has been made, but this will change if tickets are souvenir or you book 7 days before the event. To find out whether the event you have purchased tickets for will have souvenir tickets please visit the events page on our website, which will state this in the text.

All pre-booked tickets that are collected from the Motorpoint Arena can only be collected by the credit card holder who must sign for the tickets and present the card with which they have ordered the tickets.

You can collect your tickets from Entrance C Box Office which remains open until the main artiste is due on stage. Should the location of the box office change on the day stewards will direct you to the alternative box office.

For tickets purchased through the Motorpoint Arena who is acting as an agent for another venue please see that specific show for the ticket collection procedures.

Feel free to contact our box office on 0114 256 56 56 to check the status of your ticket order.

 
Parents & Carers Guide to Concerts  

To download the Parents & Carers Guide to concerts, click here and read the tips.

Usually, there is no age limit on who can come to events taking place at the Arena. However if unsure, please check with the box office before booking as some events may be deemed unsuitable for Children below a certain age. Often it is left to the discretion of the parent or guardian and you can download The National Arenas Association information to help you ensure that your visit to the Arena is an enjoyable one for both you and your children. Some events at the Arena have a standing area on the floor and this area may not be suitable for children aged 14 & under and therefore we recommend that tickets should be purchased in a seated area of the Arena.

Click here to download the parents and carers slip to give to your children.

Lost tickets  

Please be careful with your tickets as it may not always be possible to issue duplicate tickets.

Should you lose your tickets please contact the box office immediately, either email [email protected], call 0114 256 56 56 or write to Motorpoint Arena Box Office, Broughton Lane, Sheffield S9 2DF. Remember to state the name and address under which the tickets were booked and if known the seat numbers.

If tickets are lost then we should be able to organise duplicates - duplicate tickets will only be issued prior to entry to the performance - these tickets are never issued in advance as they override all other tickets previously issued.

Please be aware there may be a cost for the printing of duplicate tickets. 

Venue queuing policy  

On the day a show goes on sale we allow customers to queue up to purchase tickets in person from the Arena Box Office, but only on the day that the show goes on sale.

People queuing before this will be asked to return on the day that the show goes on sale. We will exercise our right not to serve anyone who refuses to comply with this policy.

This policy was introduced following incidents that have happened whilst customers queued outside the Arena to buy tickets. We owe a duty of care to anyone who decides to queue on our land and it was clear after investigations that we were not in a position to fulfil this obligation for customers who were often queuing for several days and some cases weeks at a time.

We were unable to provide staff to monitor the queue and ensure safety; the area isn't suitable for people camping out exposed to the elements; we often have events in the Arena that require clear entrance / exit through the area where the queues have formed; we have no services available such as toilet and wash facilities.

We are fully aware that for some fans queuing to buy tickets is part of the fan experience. We are not trying to prevent this, but simply place manageable parameters to enable customers to be able to purchase tickets safely. 

The Motorpoint Arena Sheffield Box Office is an authorised ticket agency and sells tickets for not only events at the venue but for shows at Sheffield City Hall, Leadmill, O2 Academy Sheffield and many other venues in and around Sheffield via Arena Ticket Shop.

Tickets will be available by the Arena Ticket Shop online at www.arenaticketshop.co.uk, by phone on 0114 256 56 56 or in person at the Arena box office. Payment can be made by cash, cheque, Mastercard, Visa or Debit cards. Tickets booked for any event not performing at the Motorpoint Arena are subject to a 10% booking fee (minimum of 50p per ticket) however the tickets are paid for.